SIEBEL CRM Online Training

Introduction

SIEBEL CRM  Training

Siebel CRM is a product based software company engaged in designing, developing, marketing as well as supporting CRM (Customer Relationship Management) applications. Siebel CRM Systems was founded in the year 1993 by Patricia House & Thomas Siebel. Initially, it was known for Sales Force customization and automation products and later expanded its presence into the Customer Relationship Management domain.

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It is owned by Oracle Corporation and is a standalone program. Siebel CRM helps organizations with their Customer Relationship Management Processes. It comprises of features like Contact Management, Data Management, Customer Order Management, and others. Sales professionals extensively use Siebel applications to manage opportunities and accounts. They can also review information on various products, competitors and prices in the market.

COURSE SUMMARY

Course NameSiebel CRM Online Training
ContentsBasics of Siebel CRM, Siebel CRM Architecture, Security, Configuration, Workflow Manager
Duration30 Hours with Flexible timings
DeliveryInstructor Led-Live Online Training
EligibilityAny Graduate
Ideal ForFreshers’ and those who want to learn Siebel CRM
AvailabilityRegular/Weekend Batches. 24×7 teaching assistance and support.

Course Objectives

What you’ll learn in this SIEBEL CRM Training Course?

  • Gain knowledge on the roadmap of Siebel Product
  • Business Analytics of Siebel CRM
  • Learning Installation of Siebel CRM
  • Gain knowledge on Application Architecture of Siebel
  • How to configure a Siebel application?
  • Automating business-rules in CRM applications
  • Migrating and populating data into the database of Siebel
  • Migration of data between various environments
  • Navigation of User Applications

PRE-REQUISITES:

  • Basic knowledge of Client/Server and web-based applications as well as development. Having knowledge of Relational Data Base Management Systems (RDBMS) will be beneficial.

Course Curriculum

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MODULE 1: INTRODUCTION

TOPICS : Overview of Siebel Customer Relationship Management Applications and implementing them, How to use a Siebel client ? How to work with data ? Comparison of various Siebel Versions

MODULE 2: SIEBEL CRM ARCHITECTURE & INSTALLATION OF SOFTWARE

TOPICS : Introduction to Siebel Architecture, Accessing Seibel Data by the clients, Installation of Siebel software, Overview of Server Administration, Server Configuration & Management, Parameters and Server Components

MODULE 3: SECURITY

TOPICS : How to secure Siebel Access for the Applications ? Controlling Access to Customer Data/views / Master Data / Company Structure, Users Authentication, Understanding and learning object Definitions following Siebel Applications / How to use Siebel Tools in Examining Object Definitions? Data Model of Siebel, Learning Business Objects / Party Business components & Business Components

MODULE 4: CONFIGURATION

TOPICS : Introduction to Configuration Process ? How to Manage Object Definitions ? Compiling and Editing Object Definitions, Overview of User Interface ( Physical), Configuring Applets Configuring Multi-Value groups / Views & Screens / Applications / Drilldowns / Pick Lists, Business Components & Fields, How to create Business Components & Fields ? Extension of Seibel Database / Integration Strategies exploration

MODULE 5: ENTERPRISE INTEGRATION MANAGER

TOPICS : How to Manage Object Definitions ? Compiling and editing Object Definitions, User Interface Layer Configuration – Web Templates / Views, Screens & Applications / Drilldowns / Applets, Business Layer Configuration: Joins / Pick Lists / new / existing Business Components & Fields, Configuration of Multi-Value Groups and Data Layer

MODULE 6: WORKFLOW MANAGER

TOPICS : What are Siebel Event models ? How to use State Model ? Overview of Siebel Workflow, Deployment and Invoking Workflow Processes, Learning Long-Running & Interactive Flows, What is Assignment manager ? Introduction to Assignment Manager, How to create Sales Assignment Rule ? Configuration / Deployment of Assignment Manager

MODULE 7: DEPLOYMENT

TOPICS : Overview of Application Deployment Manager, Application Customizations deployment

MODULE 8: ACTUATE REPORTS

TOPICS: Overview of Report Server Architecture, What is Master-child report? What is Simple and Parameterized report ?

MODULE 9: E-SCRIPT

TOPICS: Sever Script & Browser script, Applet level & BC Level E-Scripts, Business Service & Application Service level

MODULE 10: ROADMAP METHODOLOGY

TOPICS: Different types of stages – Definition stage, Design stage, Discovery stage, Configure stage, Deploy Stage & Implementation Stage

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