SIEBEL Business Analyst Online Training

Introduction

SIEBEL Business Analyst Training

Siebel Business Analysis comprises of various phases which include Identifying Detailed and high-level requirements, interpretation of requirements, documenting as well as managing these requirements. The Business Analysis Life Cycle also consists of requirement management with respect to all aspects of the Software Development LifeCycle and Siebel Applications. Other major functions of Siebel Business Analysis are Scripting, Best & Standard practices for Siebel Business Analysis Configuration, Configuration guidelines and so on.

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COURSE SUMMARY

Course NameSiebel Business Analyst Online Training
ContentsBasics of Siebel Business Analyst, Navigation in Siebel Systems, Application Functionality of Siebel
Duration30 Hours with Flexible timings
DeliveryInstructor Led-Live Online Training
EligibilityAny Graduate
Ideal ForFreshers’ and those who want to learn Siebel Business Analyst
AvailabilityRegular/Weekend Batches. 24×7 teaching assistance and support.

Course Objectives

What you’ll learn in this SIEBEL Business Analyst Training Course?

  • Navigation of Siebel applications
  • Usage of a wide variety of application functionalities
  • Translation of user requirements into various technical specifications
  • Exploring configuration options of the application with the help of Siebel Tools
  • Using common Siebel – business entities / Call Center Features, Sales Features, Field Service Features
  • Describing best and standard practices for implementing Siebel projects
  • Siebel Web framework / Architecture Components
  • Controlling access to customer data and views in Siebel applications
  • Controlling access to views and customer data in a Siebel application
  • Creating the structure of a company

PRE-REQUISITES:

  •  Knowledge of Siebel, Strong analytical, problem-solving skills, basic knowledge of software concepts

Course Curriculum

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MODULE 1: NAVIGATING AS WELL AS WORKING WITH SIEBEL INTERFACE DATA

TOPICS: Introduction to Siebel CRM Applications, Navigation of Siebel applications, Creation, modification and deletion of records, data querying

MODULE 2: BUSINESS ENTITIES OF SIEBEL

TOPICS: Representing clients with Contacts and Accounts, how to describe tasks with various activities? How to define objects of sales with quotes and opportunities? How to resolve client issues with the help of Service Requests? Implementing business and best practices with the help of Siebel business entities

MODULE 3: SIEBEL APPLICATION FUNCTIONALITY

TOPICS: Siebel Sales scenarios – Opportunity Management / Forecasting, Features of other Siebel Sales, Siebel Call Center – Service scenario, features of Siebel Call Center ( Service Analytics and Smart Scripts, d Multi-tenancy and Hotelling), Siebel Field Service scenario, Warranties and Assets

MODULE 4: SIEBEL AUTOMATION FEATURES

TOPICS: Siebel Workflow / Assignment Manager / Task UI, Various features (Siebel Trail, Audit, iHelp, Search, Tools, Reports, iHelp), Best and Standard Practices for Implementations of Siebel

MODULE 5: ACCESS CONTROL

TOPICS: How to Secure Siebel Applications? Views and Customer data access controlling, Creating the structure of a company

MODULE 6: APPLICATION ARCHITECTURE OF SIEBEL

TOPICS: What are object definitions of user interface (UI)? Investigating object definitions with respect to Siebel Tools

MODULE 7: APPLICATION CUSTOMIZATIONS

TOPICS: Data Model of Siebel and its business components/business objects, What are Multi-value groups and Picklists? Customization of UI elements

MODULE 8: SIEBEL AUTOMATION SPECIFICATION     

TOPICS: What is Siebel Workflow? Usage of Assignment Manager for assigning records, Automation of user interactions with the help of Task UI, Creation of iHelp Items in Assisting various Users, How to Prepare for Global Deployment?

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