SIEBEL CRM ADMIN Training
Siebel Customer Relationship Management server administration is the framework for integration, security and development aspects of Siebel applications. Siebel CRM Administration comprises of various Siebel administration tasks such as installation, managing of Siebel Servers as well as its components, managing various web servers like IIS and iPlanet, troubleshooting Siebel Server issues, Deploying Repositories and SRF f, coordinating with database, integration and web server teams etc.
|Instructor – Led Live Online Training||Connect Live|
|Corporate Training||Contact Us|
|One to One Online Training||Join Demo|
|Course Name||Siebel CRM Admin Online Training|
|Contents||Basics of Siebel CRM Admin, Access Control, Administering Literature|
|Duration||30 Hours with Flexible timings|
|Delivery||Instructor Led-Live Online Training|
|Ideal For||Freshers’ and those who want to learn Siebel CRM Admin|
|Availability||Regular/Weekend Batches. 24×7 teaching assistance and support.|
What you’ll learn in this SIEBEL CRM ADMIN Training Course?
- Fundamentals of Siebel CRM Administration and Siebel Architecture
- Installation of Siebel Database Server (Windows Platform)
- Installation of Siebel Enterprise, Gateway as well as Application Server (Windows Platform)
- Installation of Siebel client, Database, and Tools
- Performing basic administration tasks of Siebel
- Setting up and troubleshooting Siebel CRM Applications
Basic knowledge of software concepts and system administration, Well versed with MS Office and Windows XP. Having knowledge of Linux, Unix, as well as Shell Scripting, will be an added advantage.
MODULE 1: INTRODUCTION TO SIEBEL CRM
TOPICS: Navigation of Siebel Customer Relationship Management Applications, Siebel Architecture Overview, What are Object Definitions?
MODULE 2: ACCESS CONTROL OF RECORDS AND VIEWS
TOPICS: Access Contol & Security, Views & Responsibilities, Organizations, Positions, and Users, How to Control Access to data of the Customers? Master Data and Catalogs
MODULE 3: CUSTOMIZING THE USER EXPERIENCE
TOPICS: Modification of Tab Layouts, Administrating View Links, Customization of Home Pages, How to reset User’s Preferences?
MODULE 4: ADMINISTERING LISTS OF VALUES
TOPICS: Administration of Lists of Values / Phone Formats / Hierarchical Lists of Values
MODULE 5: ADMINISTERING INITIAL DATA
TOPICS: Currencies, Languages, Locales and Countries, Households, Time Zones, Periods, Zip Codes, Expense Types & Payment Terms, ZIP Codes, Information of “Contact Us”
MODULE 6: QUICK FILL TEMPLATES AND PREDEFINED QUERIES
TOPICS: Quick Fill Templates and Predefined administration, Learning Predefined Queries
MODULE 7: ADMINISTERING MESSAGE BROADCASTS
TOPICS: How to Administer Alerts?
MODULE 8: ADMINISTERING ACTIVITY PLANS AND TEMPLATES
TOPICS: What are Activities? Defining Activity Templates and Plans, Administering Sales Methods / Activity Templates / Siebel iHelp and Assessment Templates, Comparing Siebel Task UI, SmartScripts, and iHelp, How to create iHelp Items?
MODULE 9: ADMINISTERING BUSINESS AUTOMATION
TOPICS: How to Define Business Services and Arguments and Business Service Procedures? How to Activate Workflows? Administering Approvals / Inbound Web Services / Siebel Reports & Universal Inbox
MODULE 10: SUBMITTING JOBS
TOPICS: How to Submit Jobs? How to Create Job Templates & State Models? How to Administer Audit Trail?
MODULE 11: SETTING SYSTEM PREFERENCES
TOPICS: Default Multi-Value Groups Exists Query, Auto Manager (Calendar Access), Forecasting & Auto-Forecast, Time Zone ( Default), Universal Time, Date Format, Quick Print Application & Output Format, How to Administer Assignment Manager?
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