SAP SM Online Training

Introduction

SAP SM Training

SAP Service Management is one of the models in customer service and plant maintenance module for providing services after sales service. It has the ability to fully support customer demands in an effective and quick manner. It provides an integrated approach to handle the actions of different service providers. It mainly focuses on providing services like servicing of appliances at client’s site or service maintenance support, under annual maintenance chargeable and contract services and services covered under warranty. It covers a broad range of services like commissioning and erection of a machine and providing online support.

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COURSE SUMMARY

Course NameSAP SM Online Training
ContentsFundamentals and Concepts of SAP SM
Duration30 Hours with Flexible timings
DeliveryInstructor Led-Live Online Training
EligibilityAny Graduate
Ideal ForFreshers, Aspiring job seekers in the field of SAP
Live Online TrainingLive Interactive SAP SM Training by Certified & Industry Expert Trainers by Providing On-Demand Server and Lab access.
AvailabilityRegular/Weekend Batches. 24×7 teaching assistance and support.

Course Objectives

Skills you’ll learn in SAP SM Training Course :

  • Administer warranty and service information.
  • Describe performance by analyzing service contracts and technician call data.
  • Configure Service Requests.
  • Customize the Self-Service Portal.
  • Assign technicians and territories to customers.
  • Configure Reporting and Analysis.
  • Configure Service Level Management.
  • Configure Activity, Change and Release Management.
  • Create and manage service call records.
  • Define different categories for managing contracts.
  • Configure Incident and Problem Management.
  • Monitor contract conditions expiration and renewal times for particular products.
  • Use service monitors to monitor all calls and overdue calls and open service calls.

PRE-REQUISITES: Basic Knowledge of SAP Concepts, Business Analysis, and Software Product

 

SAP service management is also generally known as SAP SM and it is one of the broadest online training courses which offer a better understanding of Application Lifecycle administration (ALM) device. Right here, at  IQ online Training we present an imperative platform to gain the capability to operate all app management system. We understand the significance of your time, for that reason, we offer our classes with the flexibility to regulate the classes in line with your suitability. Our SAP SM online training is centered on the latest industry trends and updates in order that our students attain apt knowledge and be ready to match any industry professional. Our SAP SM course curriculum is simple and yet incredibly strong, the educating process is designed to make students recognize the ideas ranging from basic to advance. We are providing SAP SM corporate training worldwide in other countries like USA, UK, Canada, Europe, Dubai, and India, Hyderabad Etc. Access to pre-recorded SAP SM Training Videos. Download of self-paced SAP SM Pdf material prepared by industry experts.

Course Curriculum

Download Course Content

MODULE 1: OVERVIEW OF CUSTOMER SERVICE

TOPICS: Customer Service Processing, Service Contract Type, Profile And Item, Maintenance And Creation Of Service Contracts, Follow Up Action And Cancellation Data In Service Contract, Pricing And Billing Service Contract Items

MODULE 2: SERVICE QUOTATION

TOPICS: Service Quotation In Sales And Distribution And Customer Services, Billing Control In Service Quotations, Creating A Quotation, Returns And Repairs Processing

MODULE 3: REPAIR ORDER

TOPICS: Serviceable Material, Actions For Managing Repairs Processing, Service Product, Repair Procedure, Statuses In The Repair Order, Repair Procedure, Material Determination In The Repair Order

MODULE 4: SERIAL NUMBER HANDLING IN REPAIRS PROCESSING

TOPICS: Worklists In Repairs Processing, Resource-Related Billing For The Repair Order, Pricing And Billing The Repair Order, Fixed Rate Billing For The Repair Order

MODULE 5: REPAIR ORDER

TOPICS: Posting Goods Receipt For Serviceable Materials, Posting Goods Receipt For Serviceable Materials, Creating A Repair Order Without A Service Product

MODULE 6: TECHNICAL OBJECTS AND HELP DESK PROCESSING

TOPICS: Material Serial Numbers And Equipment, Bills Of Material And Warranties, Generating, Processing And Executing Service Notifications, Functional Locations

MODULE 7: PLANNING OF TECHNICIAN RESOURCES AND PROCESSING RETURNS AND REPAIRS

TOPICS: Creating, Processing, Executing And Billing For Service Orders, Repair Processing, Repair Returns Delivery, Delivery, Billing

MODULE 8: SERVICE CONTRACTS AND PLANNED CUSTOMER SERVICE

TOPICS: Service Processing With Contracts, Maintenance Plans Reports, Task Lists Reports, Scheduling Reports, Content And Structure Of Service Contracts, Service History And Information System

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precious and clear

★★★☆☆
3 5 1
The Instructor explains the topics precisely and clearly which really helped a lot in understanding the class.

Great learning! Good course

★★★★★
5 5 1
Great amount of information on data science, clearly communicated and very good interaction.

Real Idea

★★★★★
5 5 1
Excellent project demo..!! Got a real idea of the whole thing, in a real world working together.

Great classes offered!

★★★★★
5 5 1
I first took the course on site and as well as had the practice exams online, it was a great class! The instructor was truly helpful and having the exams mimic the actual test was awesome as well. I then took this course and that was amazing as well because you were able to secure your entire credit hours in order to take the exam! Truly would recommend IQ ONLINE TRAININGS to anyone

Great institute to get really good knowledge about SAP

★★★★★
5 5 1
The course content is up to the mark.Each class is recorded and class videos are available at anytime for reference. The trainer is not only really good in knowledge but also good problem solving & the way he teaches. I recommend this training for anyone who peruse a career in SAP."

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