SAP SM Online Training

Introduction

SAP SM Training

SAP Service Management is one of the models in customer service and plant maintenance module for providing services after sales service. It has the ability to fully support customer demands in an effective and quick manner. It provides an integrated approach to handle the actions of different service providers. It mainly focuses on providing services like servicing of appliances at client’s site or service maintenance support, under annual maintenance chargeable and contract services and services covered under warranty. It covers a broad range of services like commissioning and erection of a machine and providing online support.

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COURSE SUMMARY

Course NameSAP SM Online Training
ContentsFundamentals and Concepts of SAP SM
Duration30 Hours with Flexible timings
DeliveryInstructor Led-Live Online Training
EligibilityAny Graduate
Ideal ForFreshers, Aspiring job seekers in the field of SAP
Live Online TrainingLive Interactive SAP SM Training by Certified & Industry Expert Trainers by Providing On-Demand Server and Lab access.
AvailabilityRegular/Weekend Batches. 24×7 teaching assistance and support.

Course Objectives

Skills you’ll learn in SAP SM Training Course :

  • Administer warranty and service information.
  • Describe performance by analyzing service contracts and technician call data.
  • Configure Service Requests.
  • Customize the Self-Service Portal.
  • Assign technicians and territories to customers.
  • Configure Reporting and Analysis.
  • Configure Service Level Management.
  • Configure Activity, Change and Release Management.
  • Create and manage service call records.
  • Define different categories for managing contracts.
  • Configure Incident and Problem Management.
  • Monitor contract conditions expiration and renewal times for particular products.
  • Use service monitors to monitor all calls and overdue calls and open service calls.

PRE-REQUISITES: Basic Knowledge of SAP Concepts, Business Analysis, and Software Product

 

SAP service management is also generally known as SAP SM and it is one of the broadest online training courses which offer a better understanding of Application Lifecycle administration (ALM) device. Right here, at  IQ online Training we present an imperative platform to gain the capability to operate all app management system. We understand the significance of your time, for that reason, we offer our classes with the flexibility to regulate the classes in line with your suitability. Our SAP SM online training is centered on the latest industry trends and updates in order that our students attain apt knowledge and be ready to match any industry professional. Our SAP SM course curriculum is simple and yet incredibly strong, the educating process is designed to make students recognize the ideas ranging from basic to advance. We are providing SAP SM corporate training worldwide in other countries like USA, UK, Canada, Europe, Dubai, and India, Hyderabad Etc. Access to pre-recorded SAP SM Training Videos. Download of self-paced SAP SM Pdf material prepared by industry experts.

Course Curriculum

Download Course Content

MODULE 1: OVERVIEW OF CUSTOMER SERVICE

TOPICS: Customer Service Processing, Service Contract Type, Profile And Item, Maintenance And Creation Of Service Contracts, Follow Up Action And Cancellation Data In Service Contract, Pricing And Billing Service Contract Items

MODULE 2: SERVICE QUOTATION

TOPICS: Service Quotation In Sales And Distribution And Customer Services, Billing Control In Service Quotations, Creating A Quotation, Returns And Repairs Processing

MODULE 3: REPAIR ORDER

TOPICS: Serviceable Material, Actions For Managing Repairs Processing, Service Product, Repair Procedure, Statuses In The Repair Order, Repair Procedure, Material Determination In The Repair Order

MODULE 4: SERIAL NUMBER HANDLING IN REPAIRS PROCESSING

TOPICS: Worklists In Repairs Processing, Resource-Related Billing For The Repair Order, Pricing And Billing The Repair Order, Fixed Rate Billing For The Repair Order

MODULE 5: REPAIR ORDER

TOPICS: Posting Goods Receipt For Serviceable Materials, Posting Goods Receipt For Serviceable Materials, Creating A Repair Order Without A Service Product

MODULE 6: TECHNICAL OBJECTS AND HELP DESK PROCESSING

TOPICS: Material Serial Numbers And Equipment, Bills Of Material And Warranties, Generating, Processing And Executing Service Notifications, Functional Locations

MODULE 7: PLANNING OF TECHNICIAN RESOURCES AND PROCESSING RETURNS AND REPAIRS

TOPICS: Creating, Processing, Executing And Billing For Service Orders, Repair Processing, Repair Returns Delivery, Delivery, Billing

MODULE 8: SERVICE CONTRACTS AND PLANNED CUSTOMER SERVICE

TOPICS: Service Processing With Contracts, Maintenance Plans Reports, Task Lists Reports, Scheduling Reports, Content And Structure Of Service Contracts, Service History And Information System

Download Material

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Best online course I've taken to date.

★★★★☆
4 5 1
was initially skeptical about taking an online course from a company that I've not heard much about but my lack of knowledge about an institution was not good enough to base not taking a course to further my education. I signed up for the CompTIA course and after learning that this was a self-paced program I found myself listening to more and more of the lessons whenever I had some free time. I eventually finished the A+ course and got my first certificate. Next course is in the works and I cannot wait to tackle this one

Interactive sessions. Great Learning..!!

★★★★☆
4 5 1
Very, very interactive, I like the real-life examples he gave for the questions I asked on Guidewire.

Wonderful Experience

★★★★☆
4 5 1
It has been a wonderful experience. All the staff members are really helpful.

Real time Experience

★★★★★
5 5 1
Just Completed My IBM DB2 Training at IQ Online. Started from basic's till the last class and our trainer gave real time examples and also provided course related ppt's, software .. overall good training institute and excellent IBM DB2 trainers.

Real Use Cases

★★★★☆
4 5 1
The Instructor explains every concept with real use cases and all queries are answered during the class. The Support team is always active to help us any point of time to resolve the queries. Very good work by the team.

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