SAP CS Training
SAP Customer service involves planning, processing and executing the complete customer service successfully which provides full satisfaction to the customer. It’s one of the models in SAP ERP and its an extension to the SD module and plant maintenance module. It’s mainly used to provide for extremely high-quality customer support. Customer services include- structure and manage technical objects, create a service request, manage data for business partners and warranties, bill the cost after service served, plan and execute requested service and Monitor call processing. All services are managed in PM module and In SD can create and maintain the relevant contract services.
|Instructor – Led Live Online Training||Connect Live|
|Corporate Training||Contact Us|
|One to One Online Training||Join Demo|
|Course Name||SAP CS Online Training|
|Contents||Fundamentals and Concepts of SAP CS|
|Duration||30 Hours with Flexible timings|
|Delivery||Instructor Led-Live Online Training|
|Ideal For||Aspiring job seekers or professional in the field of SAP|
|Live Online Training||Live Interactive Training by Certified & Industry Expert Trainers by Providing On-Demand Server and Lab access.|
|Availability||Regular/Weekend Batches. 24×7 teaching assistance and support.|
Skills you’ll learn in SAP CS Training Course :
- Understanding the SAP tools, ERP systems, SAP CS module basics.
- Understanding the process of customer service.
- Customer service Master data generation.
- Customer service Master data maintenance.
- Generation of reporting and analyzing the data.
- Describing the warranty types, cost center, work center.
- Learning integration with QM, PP, SD, MM AND PM modules.
- Learning the in-house repair process, serial number management.
PRE-REQUISITES: Knowledge of SAP Basic Concepts
MODULE 1: OVERVIEW OF CUSTOMER SERVICE
TOPICS: Customer Service, Basics, What Customer Service Means, Developing a Customer Friendly Approach, Customer Service Qualities, Simple Actions Huge Returns, Dealing with the Customer, Taking Feedback from the Customer
MODULE 2: INTRODUCTION TO ERP SYSTEM
TOPICS: Introduction to ERP Concepts, Scope of ERP Software, ERP Potential, Meeting the Business Needs, ERP Across Business Systems, Integration
MODULE 3: CS INTEGRATION WITH OTHER MODULES
TOPICS: CS – SD Integration, CS – CO Integration, CS – PP Integration, CS – MM Integration, CS – FI Integration, CS – HR Integration, CS – QM Integration
MODULE 4: ORGANISATIONAL ELEMENTS IN CUSTOMER SERVICE MODULE
TOPICS: Master Data in Customer Service, Functional Location, Equipment, Installed Base Management, Serial Number Management, Work Centre, Status Profiles, Activity Pricing, Warranty & Types, Activity, Dip Profile, Cost Centre
MODULE 5: IN-HOUSE REPAIR PROCESS
TOPICS: Service Notification, Service Order, Repair Order, Resource-Related Billing
MODULE 6: REPAIR-AT-SITE PROCESS
TOPICS: Service Notification, Resource-Related Billing, Service Order
MODULE 7: ANNUAL MAINTENANCE CONTRACT PROCESS
TOPICS: Task Lists, Maintenance Plan, Contracts
MODULE 8: THIRD PARTY REPAIR PROCESS
TOPICS: Service Order, Service Notification, Resource
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