SAP CRM Online Training

Introduction

SAP CRM Training

SAP Customer Relationship Management is one of the modules of the SAP system, Which focus on developing the business software requirements for any size of organizations. It consists of a set of techniques and tools that helps to handle customer relationship in an organized way. It increases decision making capability and reduces cost, that provides companies with the ability to be competent effectively over the long term.

Instructor – Led Live Online TrainingConnect Live
Corporate TrainingContact Us
One to One Online TrainingJoin Demo

COURSE SUMMARY

Course NameSAP CRM Online Training
ContentsFundamentals and Concepts of SAP CRM
Duration30 Hours with Flexible timings
DeliveryInstructor Led-Live Online Training
EligibilityAny Graduate
Ideal ForAspiring job seekers in the field of  SAP Business Process
Live Online TrainingLive Interactive Training by Certified & Industry Expert Trainers by Providing On-Demand Server and Lab access.
AvailabilityRegular/Weekend Batches. 24×7 teaching assistance and support.

Course Objectives

  • Identify how to create a campaign.
  • Identify the procedure for creating mail for a marketing campaign.
  • Identify the process of creating a lead.
  • Identify the process for creating an opportunity and Quotation.
  • Perform marketing tasks using CRM Marketing applications.
  • Perform sales tasks using CRM Sales applications.
  • Identify the procedure for summing appointments to the Marketing Calendar.
  • Identify the components of the service cycle.
  • Identify the process of creating a service order.
  • Perform service tasks using CRM Service applications.

PRE-REQUISITES: Working Knowledge of Business Process
SAP CRM training provides you with an outline of the SAP CRM module and the position of strengthening the customer relationship. This is a major but an easy learning module inside SAP ERP. Course curriculum designed in session with present job market needs. Courses inquisitive about imparting practical exposure and hands-on experience. IQ Online Training makes you more productive with SAP CRM Online Training. We also do corporate training and help them to train their employees in other countries like USA, UK, India, Canada, Europe, UAE Etc. Download to self-paced SAP CRM Training course content/material prepared by industry experts.

Course Curriculum

Download Course Content

MODULE 1: SOLUTION OVERVIEW

TOPICS: Mysap CRM, Getting To Know Mysap CRM, Channels Of Interaction, Key Capabilities Of Mysap CRM, CRM Architecture & Component Integration  

MODULE 2: MASTER DATA

TOPICS: Account Management, Overview Of CRM Server Technology, Organization Management, Product Master, Transaction Processing, Territory Management, Activity Management, Items Categories, Status Profile, Actions, Pricing Fundamentals, Partner Processing, Condition Technique, And Pricing Procedure Determination

MODULE 3: CRM 7.0 WEB UI CONFIGURATION

TOPICS: Ic Business Role, Navigation Bar Profile, Layout Profile, Component Workbench, Technical Profile, Logical Links, Interface Overview

MODULE 4: MARKETING

TOPICS: Marketing Planning And Campaign Management, External List Management, Segment Builder Tool, Personalized Mail Forms, Marketing Analytics, Product Proposal, Lead Management, Segmentation Of Business Partners, Marketing Calendar

MODULE 4: SERVICE

TOPICS: Installed Base Management And Individual Objects, Product Service Letters, Case Management, Warranty, Overview Of CRM Service, Service Plans, Service Order Management, Service Agreements And Service Contracts, Complaints And Returns Management

MODULE 5: E-COMMERCE

TOPICS: Product Proposals, B2b, And B2c Scenarios, Top N Products, Cross Selling, Product Catalog, Down Selling, Up-Selling

MODULE 6: CUSTOMER INTERACTION CENTER (WEB CLIENT)

TOPICS: Ic Web Functions, Interaction Center Overview, Communication Architecture, Framework And Components, Configuring Profiles Of Ic Business Role, Account Identification Profile, Creating Ic Business Role, Agent Inbox Settings, Scripting, Alert Modeling, Category Modeler

MODULE 7: MOBILE SALES

TOPICS: Client Console, Administration Console, Architecture And Setup, Mobile Application Studio, Mobile Repository Server

MODULE 8: MIDDLEWARE

TOPICS: Concepts Of Middleware, Administration Console, CRM Middleware Overview, Initial Load, Delta Load, Adapter Objects, Bdoc Modeler, Bdocs And Types Of Bdocs, Monitoring And Error Handling, Data Exchange Between R/3 Back End

Download Material

Write Review

Good way to learn

★★★★★
5 5 1
Good way to learn and good content in the course and good support in completing the projects. Project Monitoring sessions really helpful to submit your projects.

I had a good learning experience on SAP Hybris here.

★★★★★
5 5 1
Recently I completed my SAP Hybris course at IQ Online. The trainer chenna reddy covered all the modules within the time. His explanation is very professional and is very motivational person. He always make sure that whether I'm getting his point or not. Happy with the training

Very easy to use

★★★★★
5 5 1
IQ Online Training was a great resource for earning my Course. The team they have is very professional and always willing to help. The website and software are very easy to use. I would recommend this course to anyone preparing for this exam and career. I would use it again. The online videos are very easy to follow along. I've had several people at the company help with questions I had, and all are very nice

Great learning! Good course

★★★★★
5 5 1
Great amount of information on data science, clearly communicated and very good interaction.

Self study , bright study

★★★★☆
4 5 1
IQ Online training is good for student preparing for board and it. Its problems solving in depth according to your level of understanding. If you don't any concept they will understand in a way you never going to forget. Weekly tests and group discussion is awesome. Last time revision and study tips and moral boost tips keeps you motivated. Design and loading is fine but reliability is very good. Its programming of concepts of questions from base to imaginative queries you get best here solved. Customer support is promptly active and responsive every time. Ya its remunerative but gives knowledge of every cent you paid. By preparing with simply learn you surely going to get success and explore your senses and qualities.

More reviews...

Summary
Review Date
Reviewed Item
SAP CRM Online Training - Nice
Author Rating
5
Please follow and like us:

Testimonials

Write a Review

No review posted.