SAP CRM Online Training

Introduction

SAP CRM Training

SAP Customer Relationship Management is one of the modules of the SAP system, Which focus on developing the business software requirements for any size of organizations. It consists of a set of techniques and tools that helps to handle customer relationship in an organized way. It increases decision making capability and reduces cost, that provides companies with the ability to be competent effectively over the long term.

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COURSE SUMMARY

Course NameSAP CRM Online Training
ContentsFundamentals and Concepts of SAP CRM
Duration30 Hours with Flexible timings
DeliveryInstructor Led-Live Online Training
EligibilityAny Graduate
Ideal ForAspiring job seekers in the field of  SAP Business Process
Live Online TrainingLive Interactive Training by Certified & Industry Expert Trainers by Providing On-Demand Server and Lab access.
AvailabilityRegular/Weekend Batches. 24×7 teaching assistance and support.

Course Objectives

  • Identify how to create a campaign.
  • Identify the procedure for creating mail for a marketing campaign.
  • Identify the process of creating a lead.
  • Identify the process for creating an opportunity and Quotation.
  • Perform marketing tasks using CRM Marketing applications.
  • Perform sales tasks using CRM Sales applications.
  • Identify the procedure for summing appointments to the Marketing Calendar.
  • Identify the components of the service cycle.
  • Identify the process of creating a service order.
  • Perform service tasks using CRM Service applications.

PRE-REQUISITES: Working Knowledge of Business Process
SAP CRM training provides you with an outline of the SAP CRM module and the position of strengthening the customer relationship. This is a major but an easy learning module inside SAP ERP. Course curriculum designed in session with present job market needs. Courses inquisitive about imparting practical exposure and hands-on experience. IQ Online Training makes you more productive with SAP CRM Online Training. We also do corporate training and help them to train their employees in other countries like USA, UK, India, Canada, Europe, UAE Etc. Download to self-paced SAP CRM Training course content/material prepared by industry experts.

Course Curriculum

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MODULE 1: SOLUTION OVERVIEW

TOPICS: Mysap CRM, Getting To Know Mysap CRM, Channels Of Interaction, Key Capabilities Of Mysap CRM, CRM Architecture & Component Integration  

MODULE 2: MASTER DATA

TOPICS: Account Management, Overview Of CRM Server Technology, Organization Management, Product Master, Transaction Processing, Territory Management, Activity Management, Items Categories, Status Profile, Actions, Pricing Fundamentals, Partner Processing, Condition Technique, And Pricing Procedure Determination

MODULE 3: CRM 7.0 WEB UI CONFIGURATION

TOPICS: Ic Business Role, Navigation Bar Profile, Layout Profile, Component Workbench, Technical Profile, Logical Links, Interface Overview

MODULE 4: MARKETING

TOPICS: Marketing Planning And Campaign Management, External List Management, Segment Builder Tool, Personalized Mail Forms, Marketing Analytics, Product Proposal, Lead Management, Segmentation Of Business Partners, Marketing Calendar

MODULE 4: SERVICE

TOPICS: Installed Base Management And Individual Objects, Product Service Letters, Case Management, Warranty, Overview Of CRM Service, Service Plans, Service Order Management, Service Agreements And Service Contracts, Complaints And Returns Management

MODULE 5: E-COMMERCE

TOPICS: Product Proposals, B2b, And B2c Scenarios, Top N Products, Cross Selling, Product Catalog, Down Selling, Up-Selling

MODULE 6: CUSTOMER INTERACTION CENTER (WEB CLIENT)

TOPICS: Ic Web Functions, Interaction Center Overview, Communication Architecture, Framework And Components, Configuring Profiles Of Ic Business Role, Account Identification Profile, Creating Ic Business Role, Agent Inbox Settings, Scripting, Alert Modeling, Category Modeler

MODULE 7: MOBILE SALES

TOPICS: Client Console, Administration Console, Architecture And Setup, Mobile Application Studio, Mobile Repository Server

MODULE 8: MIDDLEWARE

TOPICS: Concepts Of Middleware, Administration Console, CRM Middleware Overview, Initial Load, Delta Load, Adapter Objects, Bdoc Modeler, Bdocs And Types Of Bdocs, Monitoring And Error Handling, Data Exchange Between R/3 Back End

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Related and Practical real world use cases

★★★★★
5 5 1
Instructor explains everything with related and practical real world use cases and examples of training course.

Great classes offered!

★★★★★
5 5 1
I first took the course on site and as well as had the practice exams online, it was a great class! The instructor was truly helpful and having the exams mimic the actual test was awesome as well. I then took this course and that was amazing as well because you were able to secure your entire credit hours in order to take the exam! Truly would recommend IQ ONLINE TRAININGS to anyone

Fantastic Online Courses

★★★★☆
4 5 1
I was a bit sceptical about signing up for an online course but I have to say that I'm delighted with the experience. The course itself is extensive, it gives me plenty of online access, expertise, projects and crucially access to customer services to help me pass my course.

Good

★★☆☆☆
2 5 1
Very Helpful

★★★★☆
4 5 1
I would like to recommend IQ online training to anyone who wants to be a master in any IT technology. Explanations are clean, clear, easy to understand and every question receives the right answer during the training. Thanks to IQ for all the help and support.

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