SAP CRM Training
SAP Customer Relationship Management is one of the modules of the SAP system, Which focus on developing the business software requirements for any size of organizations. It consists of a set of techniques and tools that helps to handle customer relationship in an organized way. It increases decision making capability and reduces cost, that provides companies with the ability to be competent effectively over the long term.
|Instructor – Led Live Online Training||Connect Live|
|Corporate Training||Contact Us|
|One to One Online Training||Join Demo|
|Course Name||SAP CRM Online Training|
|Contents||Fundamentals and Concepts of SAP CRM|
|Duration||30 Hours with Flexible timings|
|Delivery||Instructor Led-Live Online Training|
|Ideal For||Aspiring job seekers in the field of SAP Business Process|
|Live Online Training||Live Interactive Training by Certified & Industry Expert Trainers by Providing On-Demand Server and Lab access.|
|Availability||Regular/Weekend Batches. 24×7 teaching assistance and support.|
- Identify how to create a campaign.
- Identify the procedure for creating mail for a marketing campaign.
- Identify the process of creating a lead.
- Identify the process for creating an opportunity and Quotation.
- Perform marketing tasks using CRM Marketing applications.
- Perform sales tasks using CRM Sales applications.
- Identify the procedure for summing appointments to the Marketing Calendar.
- Identify the components of the service cycle.
- Identify the process of creating a service order.
- Perform service tasks using CRM Service applications.
PRE-REQUISITES: Working Knowledge of Business Process
SAP CRM training provides you with an outline of the SAP CRM module and the position of strengthening the customer relationship. This is a major but an easy learning module inside SAP ERP. Course curriculum designed in session with present job market needs. Courses inquisitive about imparting practical exposure and hands-on experience. IQ Online Training makes you more productive with SAP CRM Online Training. We also do corporate training and help them to train their employees in other countries like USA, UK, India, Canada, Europe, UAE Etc. Download to self-paced SAP CRM Training course content/material prepared by industry experts.
MODULE 1: SOLUTION OVERVIEW
TOPICS: Mysap CRM, Getting To Know Mysap CRM, Channels Of Interaction, Key Capabilities Of Mysap CRM, CRM Architecture & Component Integration
MODULE 2: MASTER DATA
TOPICS: Account Management, Overview Of CRM Server Technology, Organization Management, Product Master, Transaction Processing, Territory Management, Activity Management, Items Categories, Status Profile, Actions, Pricing Fundamentals, Partner Processing, Condition Technique, And Pricing Procedure Determination
MODULE 3: CRM 7.0 WEB UI CONFIGURATION
TOPICS: Ic Business Role, Navigation Bar Profile, Layout Profile, Component Workbench, Technical Profile, Logical Links, Interface Overview
MODULE 4: MARKETING
TOPICS: Marketing Planning And Campaign Management, External List Management, Segment Builder Tool, Personalized Mail Forms, Marketing Analytics, Product Proposal, Lead Management, Segmentation Of Business Partners, Marketing Calendar
MODULE 4: SERVICE
TOPICS: Installed Base Management And Individual Objects, Product Service Letters, Case Management, Warranty, Overview Of CRM Service, Service Plans, Service Order Management, Service Agreements And Service Contracts, Complaints And Returns Management
MODULE 5: E-COMMERCE
TOPICS: Product Proposals, B2b, And B2c Scenarios, Top N Products, Cross Selling, Product Catalog, Down Selling, Up-Selling
MODULE 6: CUSTOMER INTERACTION CENTER (WEB CLIENT)
TOPICS: Ic Web Functions, Interaction Center Overview, Communication Architecture, Framework And Components, Configuring Profiles Of Ic Business Role, Account Identification Profile, Creating Ic Business Role, Agent Inbox Settings, Scripting, Alert Modeling, Category Modeler
MODULE 7: MOBILE SALES
TOPICS: Client Console, Administration Console, Architecture And Setup, Mobile Application Studio, Mobile Repository Server
MODULE 8: MIDDLEWARE
TOPICS: Concepts Of Middleware, Administration Console, CRM Middleware Overview, Initial Load, Delta Load, Adapter Objects, Bdoc Modeler, Bdocs And Types Of Bdocs, Monitoring And Error Handling, Data Exchange Between R/3 Back End
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