Oracle Customer Service Center (ATG CSC) Online Training

Introduction

Oracle Customer Service Center Training

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ATG is an Oracle Commerce product that provides dramatically development in the E-Commerce Environment. ATG Commerce Service Center (CSC) is defined as a customizable and deployable customer service application. ATG CSC application offers an agent to perform actions like create and manage customer profiles, create and manage orders, issue refunds, and exchange, process returned items and research customer activity for an ATG Commerce site. IQ Online Training provides the Best Oracle Customer Service Center Online Training with Real Time Experts.

COURSE SUMMARY

Course NameOracle ATG Customer Service Center (ATG CSC) Online Training
ContentsCore aspects of ATG Commerce
Duration48 Hours with Flexible timings
DeliveryInstructor Led-Live Online Training
EligibilityAny Graduate
Ideal ForBeginners and Intermediate Learners in Oracle ATG Commerce
Live Online TrainingLive Interactive Training by Certified & Industry Expert Trainers by Providing On-Demand Server and Lab access.
AvailabilityRegular/Weekend Batches. 24×7 teaching assistance and support.

Course Objectives

What you’ll learn in Oracle Customer Service Center Training Course?

  • Gives In-depth Knowledge on ATG Commerce Platform.
  • Focuses on Functionalities and features of CSC.
  • Covers all basic and fundamental concepts.
  • Explain each topic with real time examples.
  • Offers full-fledged knowledge on Service framework Architecture.
  • Provides deep knowledge on Gift lists and Wishlists.
  • Focuses on real-life case studies and scenarios.
  • Covers all new trends, techniques and the latest concepts in Oracle ATG.

What are the pre-requisites to learn Oracle Customer Service Center course?

  • Must be familiar with Database and MS-SQL.
  • Knowledge on JBoss, Java Development Kit (JDK) added an advantage.

Course Curriculum

Download Course Curriculum

Introduction:

  • Overview.
  • What is the Commerce Service Center (CSC)
  • Functionalities & Features.

Overview of Service Framework Architecture:

  • Creating a Tab.
  • Creating Panels.
  • Creating Panel Stack.

Debugging in CSC:

  • Overview.
  • How to debug in CSC.

Search:

  • Configuring and Indexing Profile and Orders.

Approvals:

  • Configuring Order Approval Process.
  • Order Approval Workflow.

Order Modification & Reconciliation:

  • Cloning pipeline chain.
  • Extending orders for cloning.

Scheduled Orders:

  • Scheduled Order Configuration.
  • Scheduled Order pipeline.

Processing Returns and Exchanges:

  • Initial Returns.
  • Initiating Exchanges.
  • Processing returned merchandise.

Working with Gift Lists and Wish Lists:

  • Creating Gift List.
  • Adding Items to lists.
  • Purchasing from Lists.

Ticketing from Framework:

  • Escalating a ticket to different levels.
  • Associating the tickets to order.

Roles, Organization and Access Rights:

  • Roles
  • Introduction.
  • Access Rights.
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