Oracle Customer Service Center (ATG CSC) Online Training

Introduction

Oracle Customer Service Center Training

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ATG is an Oracle Commerce product that provides dramatically development in the E-Commerce Environment. ATG Commerce Service Center (CSC) is defined as a customizable and deployable customer service application. ATG CSC application offers an agent to perform actions like create and manage customer profiles, create and manage orders, issue refunds, and exchange, process returned items and research customer activity for an ATG Commerce site. IQ Online Training provides the Best Oracle Customer Service Center Online Training with Real Time Experts.

COURSE SUMMARY

Course NameOracle ATG Customer Service Center (ATG CSC) Online Training
ContentsCore aspects of ATG Commerce
Duration48 Hours with Flexible timings
DeliveryInstructor Led-Live Online Training
EligibilityAny Graduate
Ideal ForBeginners and Intermediate Learners in Oracle ATG Commerce
Live Online TrainingLive Interactive Training by Certified & Industry Expert Trainers by Providing On-Demand Server and Lab access.
AvailabilityRegular/Weekend Batches. 24×7 teaching assistance and support.

Course Objectives

What you’ll learn in Oracle Customer Service Center Training Course?

  • Gives In-depth Knowledge on ATG Commerce Platform.
  • Focuses on Functionalities and features of CSC.
  • Covers all basic and fundamental concepts.
  • Explain each topic with real time examples.
  • Offers full-fledged knowledge on Service framework Architecture.
  • Provides deep knowledge on Gift lists and Wishlists.
  • Focuses on real-life case studies and scenarios.
  • Covers all new trends, techniques and the latest concepts in Oracle ATG.

What are the pre-requisites to learn Oracle Customer Service Center course?

  • Must be familiar with Database and MS-SQL.
  • Knowledge on JBoss, Java Development Kit (JDK) added an advantage.

Course Curriculum

Download Course Curriculum

Introduction:

  • Overview.
  • What is the Commerce Service Center (CSC)
  • Functionalities & Features.

Overview of Service Framework Architecture:

  • Creating a Tab.
  • Creating Panels.
  • Creating Panel Stack.

Debugging in CSC:

  • Overview.
  • How to debug in CSC.

Search:

  • Configuring and Indexing Profile and Orders.

Approvals:

  • Configuring Order Approval Process.
  • Order Approval Workflow.

Order Modification & Reconciliation:

  • Cloning pipeline chain.
  • Extending orders for cloning.

Scheduled Orders:

  • Scheduled Order Configuration.
  • Scheduled Order pipeline.

Processing Returns and Exchanges:

  • Initial Returns.
  • Initiating Exchanges.
  • Processing returned merchandise.

Working with Gift Lists and Wish Lists:

  • Creating Gift List.
  • Adding Items to lists.
  • Purchasing from Lists.

Ticketing from Framework:

  • Escalating a ticket to different levels.
  • Associating the tickets to order.

Roles, Organization and Access Rights:

  • Roles
  • Introduction.
  • Access Rights.
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Great Experience !!

★★★★★
5 5 1
At IQ Online Training I got training for this certification and it was user- friendly and good learning experience having the training with a self-paced option was helpful for me and the quiz helps me to understand the course much better. The Course was with good information and the lecture was by talented people and I helped me a lot to pursue the certification. Also the support team over the chat was really responsive and helpful.

Quite Professionally

★★★★★
5 5 1
Class is taken quite professionally without focusing much on spoon feeding stuff.Instructor explained things very clearly and also making sure that he covers the content as planned.

Helpful and extremely satisfied

★★★★★
5 5 1
I recently completed my training on Amazon AWS at IQ Online. It was good experience to me to learn Amazon AWS Course in online. and I satisfied with the manner the trainer explained. he explained Amazon AWS Importance in a simple way. thanku IQ Online

Excellent Software Development

★★★★☆
4 5 1
I confirm that IQ Online Training team is working excellent software development training programs online.And the instructor of the training explains the every concept of programming in well mannered.And it is the better way to do learn from anywhere without any problem.And the online 24*7 helpline support is very good.The recording of every classes and the and code is very helpful to clear any doubt at any time. I would highly recommend your support team that the IQ Online Training is the best training provider team.

Extremely Satisfied

★★★★★
5 5 1
I am extremely satisfied with the course so far. The instructor did a marvelous job - clear enunciation, calm and steady control of the material, illuminating illustrations and examples

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