Microsoft Dynamics CRM Online Training


Microsoft Dynamics CRM is a CRM- customer relationship management software that allows businesses to advertise wiser, offer properly and successfully, and safely anywhere. Having a CRM program, from consumer records to sales prospects to client prospects and account activity while in the cloud, plus interactions regarding portable revenue, come right into straightforward view for quick and relationship decision-making. Store and control information and statistics for your big picture in your business from several sides. Or drill-down in to the CRM system’s methods and capabilities designed for company, income, marketing, and interpersonal intelligence.


Course NameMicrosoft Dynamics AX CRM Online Training
ContentsBasics of Microsoft Dynamics AX CRM, architecture, Report Management, etc.
Duration30 Hours with Flexible timings
DeliveryInstructor Led-Live Online Training
EligibilityAny Graduate
Ideal ForFreshers, aspirants seeking to learn the Microsoft Dynamics AX CRM
Next BatchPlease visit the schedule section

Course Objectives

  • Navigating and Working with Microsoft Dynamics CRM
  • How to create personalized views in CRM
  • Main functionalities of Dynamics CRM components
  • How to explore and find data
  • Create and manage CRM activities and records
  • Using CRM cases to track customer service issues

Course Curriculum


  • Basics
  • Architecture, Layers and Technology
  • Accounts, Contacts , Activities
  • Basic Navigations


  • Opportunity Management
  • Campaign Management
  • Lead Management
  • Product Management
  • Marketing List Management
  • Marketing Materials and Sales Literature
  • Goal and Competitors Management


  • Service Management
  • Case Management
  • Contract Management
  • Knowledge Base


  • System Entity, Custom Entity Customization
  • Entity Creation, Attribute Creations
  • Views creation
  • Templates creation


  • Dashboard
  • Customizing Reports
  • Import and Exports of Reports
  • Customizing RDL files
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My learning with IQ ONLINE TRAININGS was for PMP training and exam preparation (180days access). It’s been a worthwhile learning experience - the course was easier to understand than and helped memory retention. Also the online support team were so kind and helpful-when i ran out of time and my exam was a month away they extended my access for extra 30 days. Success all the way. ---

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