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ITIL® Foundation Certification Training ( S020 )

4.5 + (25,859) Students Ratings

ITIL® Foundation course at IQ Training’s is designed in such a way that it will give you the skills and right expertise that provide a modular approach to the ITIL® framework and also consists of various aspects of ITIL like ITIL® service operation and design.

Course Price :

₹7,762
₹8,624
10%
off

Live Instructor

Available

Self Paced

Think Bigger Advantage

Live Online Classes

All our Classes are Live Instrucotor led online sessions. You can attend at the comfort of your place and Login to our Classes.

LMS (Learning Management System)

LMS will help you to organize your all training material, session videos and review at later date. You can access LMS anytime and review your completed classes. If you miss any class, then you can review the missed class in LMS.

Flexible Schedule

For some reasons, you can not attend the Classes, we can enroll you in the next possible classes. we assure flexibility in class schdules.

Lifetime Access to Learning Platform

You will get Lifetime free access to LMS(Learning Mangement System) You can access all Videos, class room assignments, quizzes, Projects for Life time. You will also get free video sessions for Life time.

Highest Completion Rate

We have the highest course completion rate in the Industry. If you miss a class, you can opt for the missed class in different batch. We assure you the best training possible for you to succeed.

Certificate of Completion

We provide you the Industry recognized Certification of Course completion This certificate will sometimes helps you to get reimbursement of training expenses by your company.

Training Schedule
Batch Start Date Days of Training Weekday/ Weekend Timings
 
 
 
 
 

Course Curriculum

Learning Objectives - This module explains the definition of the service and concept of service management as a practice. 

Topics - 

  • Why ITIL® is the Best Practice
  • Processes
  • Functions 
  • Definition of IT Service Management
  • What is service and how it brings value to customers
  • Different type of customers and service providers 
  • Different stakeholders.

Learning Objectives - This module provides direction to lifecycle stages to carry out proper guidelines and procedures in delivering the IT services. 

 

Topics - 

  • Some of the key concepts like Governance, Budget, Risks, Strategic Assets, Utility & Warranty, Characteristics of value are discussed. 
  • Scope of Service Portfolio Management, Financial Management and Business Relationship Management processes

Learning Objectives - This module covers meticulous details and plans to deliver the service as required by the strategy. In this phase a significant document called Service Design Package (SDP) is prepared after which it is passed onto Service Transition for execution. 

Topics - 

  • Four Ps of Service Design
  • Service Design Package
  • Five Aspects of Service Design 
  • Planning for Availability, Capacity, Continuity, Security
  • Managing suppliers and agreements
  • Design to measure IT services 

Learning Objectives - In this module, you will learn how to manage changes in a controlled manner like how to build, test & deploy the change into production. You will understand how to control IT assets & how to use data effectively. You will also get knowledge for decision making in this module.

Topics - 

  • Types of changes
  • CAB meetings
  • Remediation planning
  • Configuration Management System
  • CMDB, DML 
  • Service Asset Configuration Management
  • Release & Deployment 
  • Service Knowledge Management Processes.

Learning Objectives - In this module, you will be guided through the day to day management of IT Service Operations. Here Several processes and function activities are measured with the parameters which are defined in the service level management. In this service operation phase, a lot of improvements keep happening and we have to make sure the services delivered are effective and efficient. In this service operation phase Strategy, Design and Transition stages are thoroughly tested. In this phase, day-to-day operations are managed. Stability and day-to-day operations are managed as per the business requirement

Topics - 

  • Supplier management
  • Monitoring & measuring operational activities
  • Different types of events
  • Meaning of Incidents
  • How are Problem different from Incidents
  • Incident model
  • Problem model
  • different types of Events and its meaning
  • Request Fulfilment model
  • Different types of Service Desk
  • Roles of Technical & Application Management.

Learning Objectives - Upon completion of this Control Service Improvement module, you will be able to focus on making necessary changes that suit the changing business needs and also monitor and measure services against service level management. You will also be able to actively look for bringing necessary improvements for efficient and cost-effective service delivery. 

Topics - 

  • Vision to Measurement
  • Critical Success Factors 
  • Key Performance Indicators 
  • Deming's Plan, Do, Check & Act 
  • CSI model & Seven-Step Improvement Process.
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Course Details

After the completion of the ITIL® course at IQ Training’s, you will be able to: 

  1. Understand the qualification scheme of ITIL ® 2011
  2. Discuss the best practices of Service Management 
  3. Describe Service Lifecycle 
  4. Spot out key principles and models of ITIL ® 2011 
  5. Learn generic concepts in ITIL ® 2011 
  6. Explain the processes, roles, and functions in ITIL ® 2011 
  7. Understand the use of technology with ITIL ® 2011 
  8. Crack ITIL ® 2011 foundation exam. 

This course is best suited for:

  • Individuals who require a basic understanding of the ITLA framework. 
  • CIOs
  • IT Managers 
  • System Administrators 
  • IT support teams
  • Database Administrators
  • System Analyst
  • Application Management Team 
  • Application Development Team 
  • Process Owners and 
  • Process Practitioners can take this course. 

There are no prerequisites for this course.

ITIL® Foundation Certification Training Ceritficate

ITIL® Foundation Certification Training Reviews

25,859

Total number of reviews

4.5

Aggregate review score

80%

Course completion rate

ITIL® Foundation Certification Training Features

Live Online Classes

All our Classes are Live Instructor led online sessions. You can attend at the comfort of your place and Login to our Classes.

LMS (Learning Management System)

LMS will help you to organize your all training material, session videos and review at later date. You can access LMS anytime and review your completed classes. If you miss any class, then you can review the missed class in LMS.

Flexible Schedule

For some reasons, you can not attend the Classes, we can enroll you in the next possible classes. we assure flexibility in class schedules.

Lifetime Access to Learning Platform

You will get Lifetime free access to LMS(Learning Mangement System) You can access all Videos, class room assignments, quizzes, Projects for Life time. You will also get free video sessions for Life time.

Highest Course Completion Rate

We have the highest course completion rate in the Industry. If you miss a class, you can opt for the missed class in different batch. We assure you the best training possible for you to succeed.

Certificate of completion

We provide you the Industry recognized Certification of Course completion This certificate will sometimes helps you to get reimbursement of training expenses by your company.

Like the course? Enroll Now

Structure your learning and get a certificate to prove it.

ITIL® Foundation Certification Training FAQs

You will never miss a class at IQ Online Training! You can choose either of the two options:

  1. View the recorded session of the class available in your LMS or
  2. You can attend the missed session in any other live batch.

After the enrolment, the LMS access will be instantly provided to you able to access for lifetime which includes complete set of previous class recordings/PPTs/PDFs/assignments. You can start learning right away.

Your access to the Support Team is for lifetime. Our team will help you in resolving queries, during and after the course.

Yes, once enrollment has done for course. Access to the course material will be available for lifetime.

You can Call our support numbers listed in site OR Email us at info@iqtrainings.com.

You can view in-depth class sample recordings before the enrollment. Experience the complete learning instead of a demo session with our expertise.

All the instructors are Industry experts with minimum 10-12 yrs of relevant IT experience. They are subject matter experts and are well trained for providing an awesome learning experience to the participants.

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